Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits. Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information. Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements. Verifies insurance coverage, benefits and creates price estimates, reverifications as needed. Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations. Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due. Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge. Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner. Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary. Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.