Job Description

We are looking for collaborative intern(s) who are excited to work closely with cross-functional teams. The candidate will have the opportunity to learn and work alongside Oracle's Support Organization this Summer 2024. Training will be given at the beginning of the internship with various internal teams for overall knowledge of the Digital renewal Center. The focus will be on interns getting the experience they will need to succeed within Oracle or another organization. Interns will join team meetings, be a part of an existing team, work with other internal teams, have individual goals / requirements, report to trainers and managers, and are expected to provide feedback to the trainers and managers to help improve the intern program.

Career Level - IC0

Responsibilities

Job Responsibilities:

The primary focus of the Support Renewal Representative is to act as a customer liaison for all Premier Support Service's questions and order quoting and processing. With 7 different roles in the Digital Renewals Center, we have

• Readiness - reviewing renewal quotes to make sure pricing is accurate compared to the original order prior to being published online.

• Booking - reviewing information from the customers commitment (purchase order) to make sure it aligns with the quote.

• Customer Outreach - Working directly with customers via email and phone discussing the support renewal while working through any questions or concerns.

• Customer Assistance - Answer phones calls or online chats from our renewal's hotline.

• Retention - Working directly with at risk customers to quickly resolve issues and secure the support renewal.

• Data Management - Making changes to renewal quotes with pricing or contact information.

• Billing Arbitration - Making corrections on invoices while working with customers on past due invoices.

Qualifications & Characteristics:

• Duties and tasks are standard with some variation.

• Excellent customer service skills answering phones and emails.

• Works independently within defined policies and procedures.

• Strong attention to detail, organizational skills, and analytical skills.

• Motivated self-starter and curious.

• The position is technical / sales oriented. Microsoft Office experience is required.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $18.99 to $53.00 per hour; from $39,500 to $110,240 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer