Position Overview

Reports to: Name Change Project Intake Associate.

Compensation: $17/hour

Type: Internship

This is an opportunity to play a role in our nation’s movement for transgender rights. It is also an opportunity to gain work experience in the non-profit sector with the support and mentorship of the full-time staff of TLDEF’s Name Change Project. The Name Change Project Intake Intern will assist transgender, gender non-conforming, and non-binary applicants who seek assistance from the Name Change Project for their legal name changes and identity document updates.

The summer internship is a ten-week, full-time position. Work hours will be agreed upon in advance and will generally be between 9:00am and 6:00pm Eastern. The internship is remote, and the intern may work from any location in which a confidential phone conversation may be held. The intern will be provided with a telephone platform to use for calls. We strongly encourage people with a record, with non-traditional work experience, people wanting to make a career change, and/or people without a high school diploma, GED, or college degree to apply.

Responsibilities

Intake Management

• Become familiar with the Name Change Project’s eligibility criteria and intake procedures.
• Using Microsoft Office and Calendly, schedule and correspond with applicants to support them in successful completion of the intake process.
• Review intake form submissions for completeness.
• Conduct phone intakes with applicants.
• Using Salesforce, conduct complete and accurate data entry of client information and contact notes.
• Assist applicants with collecting documents and records.
• Attend and actively participate in regular weekly Name Change Project meetings and assist with note-taking.

Required Qualifications

• Professional alignment with TLDEF’s/A4TE’s mission.
• Community-driven approach to your work.
• Understanding of issues impacting low-income and transgender, gender non-conforming, and non-binary people.
• Commitment to social, racial, economic, disability, and gender justice.
• Eagerness to learn new skills and take on increasing levels of responsibility over the course of the internship.
• Excellent interpersonal skills either by phone or email when interacting with potential and active participants across lines of difference. Customer service experience is a plus.
• Excellent verbal and written communication skills.
• High level of attention to detail and thoroughness.
• Resourcefulness and openness to identify and communicate opportunities for improvement to existing intake systems and procedures to better serve those who seek assistance from the Name Change Project.
• Demonstrated ability to work collaboratively with a team.
• Ability to maintain confidentiality of personally identifiable information and legally privileged information.
• High degree of emotional intelligence.

Preferred Qualifications

• Fluency or proficiency in Spanish.
• Experience working with LGBTQ+ clients who have proximity to crisis or trauma.
• Proficiency in using Microsoft Office, Zoom, Slack, Asana, Calendly, and/or Salesforce.

Application Requirements

Please include your resume and a cover letter. In your cover letter, please explain 1) why you are interested in working at TLDEF and 2) why you are interested in non-profit direct service work/program work. You may include any other information you would like to share. Please use Times New Roman, 12-point font, 1.5” line spacing in your cover letter. Please include your first and last name (the one you use) in the top right corner. We will accept cover letters up to 2 pages long.

Hiring at TLDEF:

TLDEF acknowledges that applicants from groups that have been historically marginalized are less likely to apply for positions unless they feel that they meet 100% of a job description’s qualifications. We understand that the ideal candidate might not completely meet the criteria listed in our job descriptions or be equally proficient in each area. If your background and skills are a close match for an open position, you are strongly encouraged to apply; we especially encourage potential applicants who are impacted by TLDEF’s work to submit their application.

TLDEF is an equal opportunity employer. Black people, Indigenous people, people of color (BIPOC); lesbian, gay, bisexual, transgender, queer, and intersex people; women; immigrants; people with disabilities, people living with HIV; formerly incarcerated people; and people with lived experiences of poverty are all strongly encouraged to apply.

https://www.idealist.org/en/nonprofit-internship/a2773bfbd0fc4dbbad42e991ca431c1c-name-change-project-intern-intake-focus-transgender-legal-defense-education-fund-inc-new-york?utm_source=symplicity&utm_medium=feed&utm_campaign=listings-api