FWS: Niner Central Generalist
Notice: This job posting has closed. The information presented below is for historical reference only.
UNC Charlotte Niner Central
Federal Work Study
Closes on Thursday, April 4, 2024
Job Description
- Responsible for answering the main number to the university and providing accurate information to callers while maintaining a professional manner and tone at all times.
- Once a call is complete, staff will document activity or transition request to Specialists for follow-up regarding account-related information.
- Continuously learn and respond to requests for information regarding general university questions such as directions, other Enrollment or campus office services.
- Effective listening skills are required to understand customer needs and resolve requests.
- Must communicate effectively and share updated information with team members and guests.