The Membership and Marketing Coordinator provides a variety of support to the Executive Director for Chamber initiatives including managing invoicing of members, event preparation, marketing, membership, communications, and general office support. Additionally, this role involves creating images and flyers for social media and events as needed, enhancing the Chamber's digital presence.

This position is a salaried position and reports directly to the Executive Director and under the leadership of the Board of Directors. The position is 40 hours per week, typically Monday- Friday from 8am-4pm. Support at some early morning, early evening, and an occasional weekend is also part of this position.

Requirements:

• Experience working in an office/professional environment
• Collaborative and energetic
• Must feel comfortable making sponsorship requests and follow up with all billing matters, including past due invoices (general example or script will be provided)
• Ability to simultaneously juggle multiple tasks
• Well-organized with a keen attention to detail
• Excellent writing and communication skills
• Takes initiative, highly organized, good follow-through
• Ability to operate autonomously with minimal supervision
• Outstanding interpersonal skills.  Must be customer service focused.
• High level of creativity and strong problem-solving skills.
• Experience with Constant Contact, Google Docs and Sheets, and Canva is a plus.
• A demonstrated ability to work independently, take initiative, and manage numerous projects simultaneously.
• Using online tutorials, work to become a proficient user of ChamberMaster software.
• Experience with QuickBooks is a plus.
• Hours are scheduled between Monday through Friday 8 am – 4 pm Responsibilities may include but not limited to the following:

Financial Management Support:

• Input new members into the system and follow up by phone with welcome email and ribbon cutting support.
• Generate member invoices and provide timely follow-up via phone or email if the bill is unpaid
• Process bill payments in QuickBooks

Events:

The Membership and Marketing Coordinator provides support in the planning, implementation, and follow-up for all Chamber events, including board meetings, networking events, and any additional events as directed by the Chamber Board and Executive Director.

Specifically, the Membership and Marketing Coordinator will:

• Assist with planning events by organizing RSVPs, sending reminders, and creating post event surveys, as appropriate.
• Maintain ChamberMaster database daily for invoicing, tracking membership due dates, and marketing member businesses.
• Maintain Chamber Facebook, LinkedIn, and Instagram page. Create and schedule content in advance. Create events on Facebook and promote through a series of posts and sponsored posts. Welcome new members and share and like our members’ events.
• Create professional letters and reach out to past participants, vendors, sponsors, and work with the Director to creatively grow fundraising events.
• Prepare and help with the distribution of materials needed for the event such as emails, invitations, flyers, and tickets as needed.
• Handle event media, from writing and distributing press releases before the event to taking event photos and posting on Facebook within 48 hours of the event.
• Write press releases for events and ribbon cuttings. Track the newspapers to ensure they are published, follow up as needed and send copies to members.
• Send thank-you notes and follow up on unpaid sponsors in a timely fashion.

Membership:

• Assist with recruiting and retaining members by answering questions and responding to members’ questions.
• Create weekly membership news email in Email marketing platform. Create regular marketing emails and update the contacts list.
• Maintain membership materials including a letter of welcome, chamber events calendar list, and membership application. Mail materials to new members and new businesses and follow up on leads in person or over the phone.
• Ensure all new members’ profiles are inputted correctly into the Membership Directory in a timely fashion and follow up for missing information.
• Update the membership discounts online and reach out to members and encourage participation.
• Encourage members to utilize Chamber website Software to post job openings, volunteer opportunities, and member discounts.
• Communicate regularly with members to ensure satisfaction with their membership.
• Enter new member data and manage the membership database to ensure accuracy.
• Create weekly membership E-Newsletter in Constant Contact.  Create regular Constant Contact marketing emails and update the contacts list.
• Ensure all new members’ profiles are inputted correctly into the membership directory in a timely fashion, and follow up for missing information.
• Track and maintain office supply inventory.
• All other duties as assigned.

Office Support:

• Track and maintain office supplies inventory
• General mail responsibilities
• Greeting visitors at the door at the Chamber office
• Answering Chamber phones
• Mailing Chamber and Community Interest packets
• Maintain Cleanliness of Chamber Office