Answers all phone calls from 3 phone ques (scheduling, high priority, and overflow) Intakes all demographic information for new patients Updates demographic information for existing patients Collects insurance information  Requests medical records from the pcp/hospitals/referring physician for new patients Schedules/Reschedules/Cancels patient's appointments for multi-location multi-providers for an Internal Medicine practice Routes calls throughout the office to the appropriate department Relays messages from patients/specialist/pharmacies to the appropriate individual Required to have excellent telephone etiquette Willing to work with others as well as an individual to meet company goals Handle 90+ incoming calls daily Accepting all incoming HMO and FFS referrals 100+ daily via portals, faxes, messages Handle all hospital facesheets/service messages/voicemails/faxes/direct messages and add on's