The Radiology Scheduler Call Center Rep. is responsible for scheduling exams, providing optimum service to the customer, and supporting the department to effectively and efficiently maximize schedules Answer phones and guide patients by kindly talking them through the steps and answering their questions and concerns Scheduling radiology procedures in an organized and efficient manner Input/update patient information in our medical system Communicate with the Physicians, medical offices, patients and family as well as insurance companies Perform insurance verifications and authorizations Participate in various projects and/or meetings, and complete other tasks as assigned by management Knowledge of computers, fax machines and other related office equipment Communicate scheduling issues with management Knowledge of medical terminology and radiology procedures and requirements Detail-oriented and follow through with information or need of information Compiling and maintaining all patient charts and any other documentation as required by the Department Cross-train and help in other departments if needed