Responsible for the coordination and scheduling of patient visits in the home and/or AIS, as applicable Assures timely consistent communication with company personnel and outside providers, in particular with patients, caregivers, and other agencies Tracks/documents and faxes nursing orders (POT/485’s) and supplemental physician orders for timely return with appropriate signatures Assists with triaging of patient phone calls for nursing Assists with the management of FSL scheduling for Optum Infusion Nursing  Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management Verifies appropriate nursing visit authorization is obtained for agency nurse visits  Monitors patient hospitalizations and/or events for completion of the required Performance Improvement Program (PIP) event reports by the reporter Generates reports through CPR+, CareLink 2.0, Nursing Dashboards and Click as requested Attends/assists in Branch/Regional nurse meetings Assists with ordering and restocking of nursing supplies as needed Verifies patient demographics during the visit scheduling process at start of care (SOC) Complies with Company policy regarding the timely completion of required training programs (Learn Source and other programs as assigned); completion of common review-self evaluations; and entry of daily time in Global Self-Service (GSS) system