Provide and document patient care such as giving injections and performing preventive screenings Triage patients according to approved protocols and consistent with appointment and scheduling guidelines Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol Educate patients regarding their illness or injury and provide instruction regarding self-management of their condition Carry out standing orders (i.e., authorizing prescription refills and ordering tests) consistent with practice policies and procedures Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR) As appropriate, conduct outreach to patients in need of appointments or other services, to communicate test results and other information, and to follow up after appointments to be sure patients are following their plan of care Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals In coordination with Regional Nurse Managers, complete annual CLIA competencies Supports the Clinical Lead and acts as a resource to the other clinical staff members Precepts new clinical team members Maintain open lines of communications with care team and Regional Management team Maintain knowledge of current coding, OSHA and CLIA regulations and company policies Adhere to all patient safety initiatives and infection control regulations Perform other duties as assigned