Position Summary: Are you passionate about infrastructure and customer service? Do you enjoy working in a fast-paced IT environment? Regal Rexnord is seeking a highly motivated, innovative IT Support Specialistto provide remote and onsite technical support and assist with corporate infrastructure projects. This position will provide remote and onsite technical support for end users in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, Anti-Virus and mobile device management deployment. Major Responsibilities: Provides remote IT support for all global Regal Rexnord locations, and onsite to Cleveland Ohio in terms of hardware, systems, teleconferencing, etc. Work as part of a global phone queue and Ticketing queue for end users to report issues and requests. Collaboration Support - Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers Acts as mentor to peers through the sharing of technical IT knowledge and guidance. Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Security - Understand and assist with the tools and process required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers. Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance. Network Connectivity: Provides support for network connectivity or related network issues for the user community. Network Monitoring: Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance. Performs related duties and fulfills responsibilities as required. Required Education / Experience / Skills: Bachelor's degree in Information Technology or related field and / or 2-3 years of equivalent work experience. Experience supporting a hybrid remote work-from-home and in office workforce. Experience supporting Office 365 and identity management components. Additional Certifications such as MCP, A++, CompTIA A+ preferred. Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 10 laptops and some experience with Active Directory. Strong ability to quickly learn new information system technology Strong organization and multi-tasking skills Strong analytical skills; ability to think big and scale quickly Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic. Experience working with a Ticketing system (For ex.: ServiceNow, Cherwell, etc.). ITIL Foundations V4 Certification or 2 years of equivalent experience. Desired Qualifications: Knowledge of commercial enterprise-level tools and products to provide network services. Prior experience working in Helpdesk and/or service management roles Background working closely with IT admins and engineers across the globe in a multi-national corporate environment Familiarity with Windows and Unix based server technologies Informing - Provides the information people need to know to do their jobs and to f